Terms and Conditions
1.
For the purposes of these General Terms and Conditions.
1.1
Supplier
METEL s.r.o., Žižkův kopec 617, 552 03 Česká Skalice.
The Supplier is registered in the Commercial Register maintained by the Regional Court in Hradec Králové in Section C., Insert No. 18304.
The supplier is a VAT payer.
VAT ID: 25974289
DIC: CZ25974289
(hereinafter referred to as the "Supplier")
Contact details:
Telephone (switchboard): +420 491 453 352
Enamel for enquiries: sales(o)metel.eu
Email for orders: order(o)metel.eu
Technical support email: support(o)metel.eu
Bank connection: 191616296/0300 ČSOB
1.2
Customer
1.2.1
The party who has ordered the Goods or Services.
1.3
Goodsand Services
1.3.1
Goods means the products (Hardware and Software) supplied to the Customer by the Supplier.
1.3.2
Software means executable programs and other applications that are not integral to the supply of Hardware.
1.3.3
Hardware means the Equipment including the firmware which is an integral part thereof.
1.3.4
Services means the Services provided to the Customer by the Supplier.
1.3.5
An overview of the Goods and Services supplied is available at www.metel.eu.
2.
Hardware Order
2.1
Order and Order Confirmation
2.1.1
A list of the Hardware normally supplied is set out at www.metel.eu.
2.1.2
The Supplier does not guarantee the immediate availability of all Hardware items.
2.1.3
Availability of Hardware will always be confirmed on request.
2.1.4
The ordering of Hardware (conclusion of the Purchase Agreement) is carried out by confirmation of the order by the Supplier after the Customer has previously sent an electronic order.
2.1.5
Ordering the Hardware can also be done by telephone or in person, the purchase contract is then concluded verbally and its conclusion is confirmed by the Customer's receipt of the Hardware directly from the Supplier or by mail order.
2.1.6
Confirmation of receipt of the order in the system is not a confirmation of the order.
2.1.7
The order is confirmed by the Supplier only after verification of the availability of the ordered Hardware.
2.1.8
Order Confirmation means an electronic confirmation or telephone order confirmation sent by the Supplier to the Customer by which the Supplier confirms the contents of the order, in particular the type of Hardware, the number of units, the price for the Hardware, the method of transport and the delivery date.
2.1.9
The Order is also used to reserve the Hardware.
2.2
Order cancellation
2.2.1
The Customer may cancel an order with the Supplier without giving any reason until the Supplier has confirmed the order.
2.2.2
If the Supplier cancels the order, it shall state the reason why the order cannot be confirmed.
2.2.3
Cancellation of an order after confirmation of the order (conclusion of the purchase contract) is only possible with the Supplier's consent.
2.2.4
The hardware offer listed on the Supplier's website is not an offer within the meaning of Section 1731 of Act No. 89/2012 Coll. (Civil Code).
2.2.5
The Supplier reserves the right to cancel an order if its execution could lead to a violation of applicable European Union or US regulations.
2.3
Terms of delivery
2.3.1
The ordered Goods and Services shall be delivered as soon as possible by post or other carrier depending on its availability and the Supplier's operational capabilities, generally within 1-2 working days of the binding order confirmation or within the delivery period specified in the order confirmation.
2.3.2
The Goods shall be deemed to have been delivered upon delivery to the address specified by the Customer in the Order.
2.3.3
Delivery to the address specified shall be arranged by the Supplier by means of a contractual delivery service or by personal delivery.
2.3.4
The cost of transport of the Goods varies according to the method of transport chosen.
2.4
Taking delivery of the Goods
2.4.1
Title to the Goods shall not pass to the Customer until the purchase price has been paid in full.
2.4.2
The Customer is obliged to inspect the Goods immediately upon receipt.
2.4.3
If mechanical damage to the packaging of the Goods is detected, do not accept the shipment!
2.4.4
By signing the delivery note to the carrier or the invoice (the invoice also serves as the delivery note, unless a separate delivery note has been issued) to the Supplier, the Customer agrees to accept the Goods and confirms that he/she has received them undamaged and without visible defects.
2.4.5
In the case of personal collection of the Goods, the Goods shall be reserved for the Customer at the Supplier's premises for a period of 3 working days from the date of the call for collection of the Goods.
2.4.6
The Customer shall have the right to inspect the Goods at the Supplier's premises before entering into the Purchase Contract.
2.4.7
In the case of personal collection of the Goods at the Supplier's premises, the Purchase Contract shall be deemed to be concluded at the moment of receipt of the Goods by the Customer.
3.
Software Order
3.1
Order and confirmation
3.1.1
The Customer shall order (send an order to the Supplier) the Software by email or via the online ordering system on the Supplier's website www.metel.eu.
3.1.2
The Order is confirmed by email to the Customer's address specified in the Order.
3.2
Cancellation of the order by the Buyer
3.2.1
The Buyer may cancel the order without giving any reason up to the moment:
- Sending the license code or hardware key to the Buyer,
- the Buyer downloads the license key,
- receipt of the license code or hardware key by the Buyer.
3.3
Cancellation of the order by the supplier
3.3.2
If an order is cancelled by the Supplier, the Supplier must state the reason(s) why the order cannot be confirmed.
3.3.3
The offer of the Software presented on the Supplier's website is not an offer within the meaning of Section 1731 of Act No. 89/2012 Coll. (Civil Code).
3.3.4
The Supplier reserves the right to cancel an order if its execution could lead to a violation of applicable European Union or US regulations.
3.4
Delivery terms
3.4.1
All paid for software will be distributed to the Buyer within 2 working days of processing the payment request.
3.4.2
Delivery shall be made via email, postal or parcel services.
3.4.3
The method of delivery depends on the type of Software ordered and the method of protection (license code, hardware key).
3.5
License
3.5.1
The Buyer is only entitled to use the Software in accordance with the license agreement that he receives with the data carrier.
3.5.2
By unpacking the data medium containing the Software, the Buyer agrees to the license agreement and undertakes to comply with it in full.
3.5.3
In the event that the Software is not sent to the Buyer on a data carrier, but the Supplier allows the Buyer to obtain the Software from the Internet, the Buyer agrees to the License Agreement by downloading the Software to a hard drive or other data carrier.
4.
Ordering Services
4.1
Order and Confirmation
4.1.1
A list of the Services normally provided is set out at www.metel.eu.
4.1.2
The Supplier does not guarantee the immediate availability of all Services.
4.1.3
The availability of the Services will always be confirmed upon request.
4.1.4
The ordering of the Services (conclusion of the Purchase Agreement) is carried out by the Supplier by confirming the order after the Customer has sent an electronic order.
4.1.5
Ordering the Services is also possible by telephone or in person, the Purchase Contract is then concluded verbally.
4.1.6
Acknowledgement of receipt of an order in the system is not a confirmation of the order.
4.1.7
The order is confirmed by the Supplier only after the availability of the ordered Services has been verified.
4.1.8
Confirmation of an order means an electronically sent confirmation or telephone confirmation of an order by the Supplier by which the Supplier and the Customer confirm the contents of the order.
4.1.9
The Purchase Contract is concluded at the moment of confirmation.
4.2
Order Cancellation
4.2.1
The Customer may cancel an order with the Supplier without giving any reason until the Supplier confirms the order.
4.2.2
If the Supplier cancels the Order, it shall state the reason why the Order cannot be confirmed.
4.2.3
Cancellation of an order after confirmation of the order (conclusion of the purchase contract) is only possible with the Supplier's consent.
4.2.4
The offer of Services presented on the Supplier's website is not an offer within the meaning of Section 1731 of Act No. 89/2012 Coll. (Civil Code).
4.2.5
The Supplier reserves the right to cancel the Order if its execution could lead to a violation of applicable European Union or US regulations.
4.3
Delivery terms and acceptance
4.3.1
The ordered services shall be delivered within the delivery time specified in the order confirmation.
4.3.2
The service shall be deemed to have been delivered on the date of signing the delivery note, handover report. Service report or invoice by the Customer.
5.
Prices, discounts and payment terms
5.1
Prices
5.1.1
Current end prices for the Goods and Services are available at www.metel.eu.
5.1.2
The Supplier reserves the right to change them without notice.
5.2
Discounts
5.2.1
Discounts for Goods and Services are governed by bilateral agreements between the Supplier and Customers.
5.2.2
The agreement may be written or oral.
5.2.3
Discounts for Goods and Services may vary according to the group to which the Goods and Services are allocated on www.metel.eu.
5.3
Project Discounts
5.3.1
The Supplier reserves the right to provide the Customer with a project discount on the supply of Goods and Services subject to the following conditions:
- The Project has been registered by the Customer on https://www.metel.eu and its registration has been confirmed by the Supplier,
- The Customer has a valid certificate confirming completion of the CERTIFICATION TRAINING at the time of purchase of the Goods.
5.3.2
A Customer who has a valid certificate confirming completion of the CERTIFICATION TRAINING may authorise in writing another employee of the Customer to register projects on its behalf.
5.3.3
The Supplier reserves the right not to register a project if:
- The Purchaser is unable to prove that it has participated in the preparation of the project,
- The project has already been registered.
5.4
Maturity
5.4.1 The agreed purchase price is always payable by a non-cash payment to the Supplier's account.
5.4.2 The Supplier reserves the right to require non-cash payment in advance.
5.4.3 Cash and credit card payments are not accepted.
5.5
Purchase prices
5.5.1 The agreed purchase price is always exclusive of value added tax.
5.5.2 If a deposit has been agreed or stipulated and the Buyer has not paid the deposit in time, the Seller shall not be in default in the delivery of the Goods, provided that the delivery date shall be extended by the period for which the Buyer has been in default.
5.5.3 All payments by bank account shall be deemed to be made under this Contract on the date on which payment is credited to the Seller's bank account.
5.6
Liquidated Damages
5.6.1
In the event of default by the Customer in making any payment, the Customer shall be liable under these General Terms and Conditions to pay a contractual penalty of 0.05% of the amount due per day for each of the 1st to 30th day of default and 0.25% of the amount due per day for each day thereafter, commencing on the 31st day of default.
5.6.2
The contractual penalty shall be without prejudice to the Seller's right to compensation for damages, even to the extent that the amount of the contractual penalty exceeds the amount of the contractual penalty.
5.6.3
The Customer acknowledges that the Supplier is entitled to assign its claim under the Contract to a third party.
6.
Warranty and Claims - Exercise of Liability Rights
6.1 See. METEL s.r.o.'s currently valid Warranty Terms and Conditions.
7.
Loan of goods
7.1
The Supplier may provide the Goods to the Customer free of charge on loan for a maximum period of 30 days for the purpose of testing.
7.2
The Customer shall use the loaned Goods only for the purpose for which they were loaned and shall protect the loaned Goods from damage, loss or destruction.
7.3
The loan of the Goods with their exact specification and date of return will be recorded in the loan report.
7.4
By signing the Goods Loan Protocol, the Customer acknowledges receipt of the Loan Item and thereby expresses its unconditional acceptance of the Supplier's terms and conditions under which the Loan Item is loaned by the Supplier.
7.5
In the event that the Loaned Goods are not returned to the Supplier by the agreed date, the Supplier shall be entitled to immediately issue an invoice for the Loaned Goods, which the Customer undertakes to pay in full within the invoice due date. The invoiced price for the Goods on loan shall correspond to the currently valid price list and the discounts granted therefrom.
7.6
The Supplier shall also be entitled to require a deposit of up to 100% of the value of the Goods prior to the loan of the Goods.
8.
Return of Goods
8.1
If the Customer decides to return the invoiced Goods, it must do so within 3 months of the date of sale and in the same accounting period in which the Goods were purchased.
8.2
The Supplier's accounting period always ends on 31 December.
8.3
The Goods must be returned unused, undamaged and in their original packaging.
8.4
In the event of a simple return of the Goods within the above period, the Supplier shall be entitled to charge the Customer a cancellation fee, the amount of which shall be based on the condition and type of Goods returned.
8.5
The minimum amount of the cancellation fee is 10% of the invoice price excluding VAT.
8.6
The Supplier may waive the cancellation fee if a replacement Goods of at least the same value are ordered at the same time.
8.7
The Supplier shall issue a credit note for the returned Goods within the statutory time limit, taking into account the specified cancellation fee.
8.8
If the Goods are custom made for the Customer, the Supplier shall be entitled to refuse to return the Goods.
9.
Final Provisions
9.1
These Terms and Conditions shall apply to all purchase contracts concluded between the Supplier and the Customer, unless otherwise contractually agreed.
9.2
The Supplier reserves the right to change the Terms and Conditions without prior notice.
9.3
The Supplier shall publish the amended terms and conditions on the website www.metel.eu at least one week before they come into effect.
9.4
If any provision of these Terms and Conditions is found to be invalid or unenforceable, this shall not affect the validity or enforceability of the remaining provisions of the Terms and Conditions.
10.
Validity of the Terms and Conditions
10.1
The only legally binding versions of these Terms and Conditions are the Czech and English language versions.
10.2
The language versions, except for the Czech and English versions, are automatically generated by artificial intelligence (AI) tools.
The versions translated with the help of AI are for informational purposes only. In the event of any contradictions, inconsistencies or ambiguities between the Czech/English version and another language version, the Czech and/or English version shall always prevail and be legally decisive.
10.3
The Company shall not be liable for errors, omissions or inaccuracies in translations produced by artificial intelligence (AI).
We recommend that you always consult the Czech or English text before taking any legal action.
10.4
These terms and conditions are effective as of 1 January 2026.