VIP programme

Why become a VIP customer?

With VIP access, you get two main benefits that make your job easier and bring you savings:

• Project registration:
  • If you are planning a project with our technologies, we recommend registering it.
  • Once your registration is approved, you can receive a project discount, the amount of which depends on the scope of the project.
• Limited lifetime warranty (5 years from the end of production):
  • This warranty applies to goods manufactured after May 25, 2018.
  • It is a condition of eligibility that you have a valid certificate of completion of our certification training at the time of purchase and claim.
  • The claim must be submitted via the online claim report on metel.eu according to the warranty conditions stated.

How do you get VIP access?

• By completing the attendance training.

• Watch the online webinar (optional) and then successfully pass the online knowledge test.

  Once you meet one of the conditions, your VIP status will be activated automatically.

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We have three levels of access on our website that give you different benefits:

Non-registered customers

Basic access without prices, newsletters and other important information.

Registered customers

Simply complete and submit the registration form.
Once your details have been verified, we'll give you access to the end prices of the products.

Customers with VIP access

VIP access is obtained by attending a face-to-face training session or by passing an online knowledge test.
Customers with VIP access have access to project discounts and extended warranty.

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